Shipping Policy
This shipping policy explains how Draper Boys Ltd (doing business as “Lewis & Williams”) operates its shipping procedures and
how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to
ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general
guidelines.
Table of contents
1. Shipping and Delivery Options
2. Delayed Orders
3. Returns and Exchanges
4. Contact Information
Shipping and Delivery Options
We offer a variety of shipping options to suit the needs of our customers.
Free Shipping
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping Orders over a specified amount.
Flat Rate Shipping
To ensure affordability and simplicity in our shipping process, we provide a flat rate shipping option.
Shipping Methods
We offer simple shipping method to suit the needs of our customers:
Flat Rate North/South Island
Rural North/South Island
We strive for a swift preparation process and orders are typically processed and dispatched within 1-2 Business Days if in stock
so that customers can receive their items promptly. In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.
In-store pickups: We offer a convenient local pickup option for those who prefer to collect their orders in person. It is designed to provide a fast
and efficient way for local customers to receive their products without waiting for home delivery.
Orders are typically ready for pickup within If Item is in Stock then same day pick up. Please wait for the confirmation email
before coming to the store to pick up your order.
Pickup ours are as follows: Monday to Friday between 9am to 5pm, Saturday between 9am to 1pm.
This process helps to ensure that orders are safely and accurately handed over to the right person.
Delayed Orders: Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier
issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to
keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our
goal is to provide clear and accurate information so you can plan accordingly.
Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly
delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is
always available to assist with any changes to your order.
Returns and Exchanges
If you have any questions about refunds, returns or exchanges, please review our refund policy.
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
shop@lewisandwilliams.co.nz
This document was last updated on June 6, 2026